KEY POINTS FOR RESPONDING TO CONFLICT

  1. Accept it as natural
  2. Bring hidden conflicts out in the open
  3. Disagree with ideas not people
  4. Define the issue as it is shared
  5. Identify and focus on the central issues
  6. Don't polarize the conflicting positions
  7. Don't compromise too quickly
  8. Don't take sides too quickly
  9. At times the best tool for constructive conflict is a little quiet time
  10. If normal meeting discussion doesn't work, try a special structured process
  11. Focus on win/win not win/lose
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